Digital Workplace Skills Framework

Digital Workplace Skills Framework is a tool to enable organisations to understand, assess, and improve across four areas and sixteen sub-facets of digital workforce capability. It is based on a detailed review of selected digital literacy models and frameworks, with a digital workplace lens applied. Four overarching skills areas are identified (which are further segmented into sixteen sub-facets):
  • Using the digital workplace competently and safely
  • Finding, processing and applying information
  • Creating content and connecting with people
  • Reflecting on and adapting one’s digital practices
The report also provides an introduction to the concept of digital literacy, presents evidence of why digital skills are essential to organisational success in the digital age, and outlines suggestions and examples on how to improve the organisation’s digital capability.

Digital Workforce Skills Assessment

The Digital Workforce Skills Assessment provides organisations with a well-considered approach to assessing the digital capabilities of its employees. It uses the Digital Workplace Skills Framework as the basis for comprehensive and informative research into the specific digital skills needed by people in your organisation. Both qualitative and quantitative approaches are applied in order to build a rich and detailed understanding of the current capabilities of your digital workforce. Outputs are analysed and synthesised into a clear, digestible and actionable written report and presented via a report back meeting for the project sponsor and key stakeholders.
Gain insight
Gain actionable insights into your workforce's digital readiness and a clear view of what it means for digital transformation.
Focus investments
Understand where best to focus investment in digital skills initiatives to achieve the greatest impact and most beneficial outcomes.
Track progress
Get a baseline measure of current digital skills in the workforce against which to track the effectiveness of digital initiatives.


Elizabeth Marsh provides consulting, research and writing services relating to the digital world of work. She has a wealth of experience working with a range of private and public sector organisations. In 2014, she co-authored 'The Digital Renaissance of Work: Delivering digital workplaces fit for the future' with DWG CEO Paul Miller, which was shortlisted for CMI Management Book of the Year 2015. Elizabeth has recently been awarded a MSc Psychology with Distinction from Coventry University and has authored a peer reviewed paper on the impact of digital literacy on digital workplace acceptance and performance (shortly to be available in the International Journal of Digital Literacy and Digital Competence (IJDLDC). Find out more on Linked In or get in touch.
Research using a range of techiniques
Book, report & article writing
Digital workplace consulting
Designing and running workshops
Managing and commissioning research
Conference speaking


To request a more detailed overview of the assessment or arrange an informal chat about your needs, please contact Elizabeth Marsh on or +44 (0)7815 107231.